Digital Product Delivery Policy
Effective Date: 4 August 2026
Better Life Picks sells downloadable digital products, including eBooks, PDF guides, templates, worksheets and digital bundles. This policy explains how purchased digital products are delivered.
1. Delivery Method
After successful payment, the purchased digital product may be delivered through one or more of the following methods:
- A download link displayed on the order confirmation page
- A download link sent to the customer’s registered email address
- Access through the customer’s account or order details page
- A replacement download link provided by customer support, where required
No physical product will be shipped unless the product page specifically states otherwise.
2. Delivery Time
Digital products are normally delivered immediately after successful payment.
In some cases, email delivery or payment confirmation may take additional time because of:
- Bank or payment-gateway processing
- Internet or server delays
- Incorrect email address entered by the customer
- Email being delivered to the Spam, Promotions or Junk folder
- Temporary website or email-service issues
Customers should allow up to one business day for unresolved digital-delivery issues before raising a complaint. Razorpay also advises customers to contact the business if digital goods have not been received within one business day. (Razorpay)
3. Customer Responsibility
The customer is responsible for:
- Providing a correct and active email address
- Maintaining access to the registered email account
- Checking Spam, Promotions and Junk folders
- Using a compatible device, PDF reader, ZIP extractor or other required software
- Downloading and securely storing the purchased files
- Keeping the download link private
- Not sharing, reselling or redistributing the digital product
4. Payment Confirmation
A digital product will be delivered only after the payment is successfully confirmed.
If payment remains pending, failed or cancelled, the download may not be made available.
If money is deducted but the order is not confirmed, the customer should retain the payment reference and contact us for verification.
5. Download Link and Access
The number of permitted downloads, link expiry period and access conditions may vary by product.
Where a download limit or expiry period applies, it will be stated on the product page, checkout page, order email or customer account.
Customers should download and back up the files promptly.
6. Missing Download Email
If the customer does not receive the delivery email, they should:
- Check the Spam, Promotions and Junk folders.
- Search their inbox for “Better Life Picks” or the order number.
- Confirm that the correct email address was entered during checkout.
- Check the order confirmation page or customer account.
- Contact us with the order and payment details.
7. Corrupted or Inaccessible File
If a downloaded file is corrupted, incomplete or cannot be opened, the customer should contact us within 7 days of purchase.
After verification, we may:
- Resend the download link
- Provide a replacement file
- Provide basic technical guidance
- Consider a refund only where the delivery problem cannot reasonably be resolved and the request qualifies under our Cancellation and Refund Policy
8. Wrong Product Delivered
If the customer receives a product different from the product purchased, they should contact us with:
- Customer name
- Registered email address
- Order number
- Payment ID
- Product purchased
- Product received
- Screenshot or description of the issue
After verification, we will provide access to the correct product.
9. Technical Requirements
Customers are responsible for having the necessary device, internet connection and software to access the digital product.
Common requirements may include:
- PDF reader
- ZIP extraction software
- Web browser
- Stable internet connection
- Sufficient device storage
Failure to meet basic technical requirements does not normally make the purchase refundable.
10. No Physical Shipping
All products specifically described as digital, downloadable or electronic are delivered online.
No courier, postal delivery or physical shipment will be made for such products.
Therefore, physical shipping charges and physical tracking numbers do not apply.
11. Product Updates
Where Better Life Picks provides an updated or corrected version of a purchased product, access may be provided through:
- A fresh download link
- An email notification
- The customer account
- A replacement file sent by support
Free lifetime updates are not included unless specifically stated on the product page.
12. Intellectual Property and Sharing Restrictions
Purchased digital products are provided under a limited personal-use licence unless another licence is clearly stated.
Customers may not:
- Share the files publicly
- Upload them to groups, websites, cloud folders or social platforms
- Resell or redistribute them
- Remove copyright or author information
- Use them as paid course material without written permission
- Provide the download link to another person
Unauthorised distribution may result in cancellation of access and appropriate action.
13. Refund and Cancellation
Delivery, cancellation and refund requests are governed by our separate:
Cancellation and Refund Policy
Customers should read that policy before purchasing.
14. Support Contact
For delivery, download or technical issues, contact:
Better Life Picks
Website: https://betterlifepicks.com
Email: orders@betterlifepicks.com
Please include:
- Full name
- Registered email address
- Order number
- Payment ID
- Product name
- Date of purchase
- Description or screenshot of the issue
15. Policy Updates
Better Life Picks may update this Digital Product Delivery Policy when business processes, products, laws or payment requirements change.
The latest version published on this website will apply.
Razorpay website verification me Shipping Policy/Delivery Policy ke saath Terms, Privacy, Contact aur Cancellation and Refund pages available honi chahiye. (Razorpay)